Terms and Conditions
Excursion Terms & Conditions
YMS COACHES and THEATRE TRIPS KENT HAS A POLICY OF FAIR TRADING AND TAKES EVERY CARE TO ENSURE THAT YOU WILL ENJOY YOUR TRIP
1. CANCELLATION BY THE COMPANY
The Company reserves the right to cancel any excursion at any time for any reason but will ensure that passengers are advised. All or part of the monies paid for that particular excursion will usually be transferred to another trip or refunded where possible (ie, if/when we receive funds from the provider) this is something you agree to upon booking, you will be contacted accordingly. Following that, the Company shall be exempt from any further liability. We will generally not cancel excursions less than 7 days prior to departure date. Refunds will take 3-5 working days to reach your account.
2. CANCELLATION BY THE CUSTOMER
After your booking has been made, THE COMPANY RESERVES THE RIGHT NOT TO ISSUE ANY REFUNDS IN THE EVENT OF CANCELLATION BY THE CUSTOMER FOR ANY REASON.
Cancellations are normally not possible without losing the fees paid. On over subscribed trips, when reselling tickets is easily achieved a transfer to another trip may be possible. However, this will carry an administration fee of £10 per booking plus the cost of any admission ticket if applicable. In mitigating circumstances when requesting a refund, we would still need time to then re-sell the ticket on your behalf, however this can only be made possible if we have sold out our remaining tickets. Please bear with us as it does get frustrating but this is our policy that you will have to comply with. Cancellations made by the customer within 7 days of the trip going ahead will not be refunded/transferred, this may be avoided if we have people waiting on a cancellation list, however this is not always the case.
PAYMENT PLANS
If you have set up a payment plan, payments need to be made in up to 4 instalments, starting on the day of booking and completed one month before the date of the trip. The first instalment must be paid at the time of booking either by bank transfer or over the phone to reserve your tickets. If payment is not completed by the deadline of your plan, tickets will be lost and no refund can be given. If you have stopped your payments within a plan you may be asked the pay the remaining balance in full. If you fail to respond to contact made by the company and payments have stopped, you will lose your tickets and any payments that have been made. If you cancel your booking whist in a payment plan, a refund cannot be given. In mitigating circumstances, a credit may be honoured.
3. COMPANY LIABILITY
The Company does not accept any responsibility for loss, damage, delay or inconvenience caused to passengers when travelling on or booked on its excursions. All arrangements for meals, refreshments, accommodation or entertainment or other means of travel such as ferry or train by Eurotunnel are made by the Company as agents for or on behalf of the passengers on the condition that the Company shall not be responsible for any loss, damage, delay or inconvenience caused to passengers as a result of such arrangements.
4. LUGGAGE / PASSENGERS PROPERTY
We reserve the right to refuse articles of an objectionable or dangerous nature. Fragile items will only be carried if they are of reasonable size and securely packed. We will not be responsible for loss or damage of such items. All vehicles operated by the Company are subject to restrictions on carrying luggage for statutory safety reasons. The passenger accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is carried. The Company accepts any personal property of the passengers on the understanding that it will take all reasonable steps to avoid loss or damage. However, it is your responsibility to ensure that you take care of your purchases and personal belongings; we will not accept any responsibility for loss of the same, left on the coach or unattended. Articles of lost property, except those of a perishable nature, will be held at the Company’s premises where the vehicle is based, and will be subject to the current Public Service Vehicle (Lost Property) Regulations. There will be a minimum charge of £2.00 on collection from our offices. Postage & Packaging will be charged extra. Perishable goods will be disposed of at our discretion.
5. PERSONAL GOODS PURCHASED IN THE E.U.
Passengers must only purchase goods for their personal consumption or gifts .The amount passengers can carry will be restricted in accordance with term 4 above. The Company reserves the right to continue its onward journey without any passengers detained at customs for non-compliance with the above regulations.
6. VEHICLE TO BE PROVIDED
The Company reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of the excursion subject to such substitutes being of at least equivalent quality. A change of vehicle may be necessary if the Company is to substitute a small coach or mini coach. Passengers may be carried in feeder vehicles to the main excursion vehicle. The feeder vehicle may be a coach, minibus or taxi. We cannot accept bookings which are dependent on specific seat numbers being honoured.
7. BREAKDOWNS, DELAYS & WEATHER CONDITIONS
The Company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the Company, journeys may take longer than predicted and in those circumstances the Company will not be liable for any loss or inconvenience suffered by the passenger as a result. The Company will operate in all weather conditions. In the event of serious weather conditions, for example heavy snowfall, no refunds can be given for cancellations. However, in these circumstances, each claim will be assessed on an individual basis.
8. FORCE MAJEURE
We regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of, “force majeure”. In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include (whether actual or threatened), but are not limited to, unavoidable technical problems with transport, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemic or fire and all similar events or circumstances outside our control.
9. COMPLAINTS
Any complaints should be made in writing to us within 7 days of the excursion.
10. ERRORS & OMISSIONS
Although every effort has been made to ensure the accuracy of the information in our brochures at the time of printing, we cannot accept responsibility for any errors or omissions.
Booking Information – Day Trips
1. BOOKING YOUR DAY BREAK
To book a day break, full payment is required. You can reserve places by phoning 01227 456331, or the internet at www.theatretripskent.co.uk, or by calling in at our travel office in Wincheap, Canterbury.
We accept most major credit*/ debit cards, cheques and cash. *3% charge may be added on credit cards. No refunds are given once the booking has been made. Once paid, you will be issued with an appropriate confirmation.
2. BOOKING YOUR SEAT
Requests for particular seats can be made when booking, but it is based on a first come first served basis. However, if a vehicle is changed for some reason, your allocated seat numbers may not apply. A supplement may be applied to certain seats.
3. SPECIAL CARE
If you need to take a wheelchair, have poor mobility or have special needs, please discuss this with us prior to booking. We will generally accept lightweight wheelchairs for travel, subject to them being able to be folded and stowed away in the luggage hold of the coach.
4. PASSPORTS
If you are a British Citizen travelling outside the UK you must have a full UK passport valid for a minimum of 6 months after your scheduled date of return. Non-UK citizens must seek passport and visa advice from the consulates of the countries you are planning to visit. All continental trips enter through France.
5. INSURANCE
We advise all passengers to have adequate travel insurance for overseas day trips.
6. PICK-UP POINTS AND TIMES
Your confirmation will confirm the exact departure time from your requested pick-up point. For exact pick-up locations, please contact us. Please be at the pick-up point in good time. We cannot be responsible for any loss or expenses incurred due to late arrival at the departure point or passengers not being at the correct pick-up point. No refund will be made for passengers arriving after the scheduled departure time, nor shall the company be held responsible for the late arrival of coaches due to circumstances beyond our control (ie traffic and weather conditions).
On occasions it may be necessary to withdraw certain pickup points due to low numbers in that area. You may be able to change to a different pickup point subject to availability or be entitled to a refund or transfer to another trip.
7. CHILDREN
We welcome children on all our day trips unless otherwise advised. Children under the age of 16 should be accompanied by an adult. If any exceptions are made, written parental consent must be provided.
8. ENTRANCE FEES/TRAVEL ONLY DEALS
Entrance fees are included except where stated. If you have your own tickets for an event or wish to visit friends or family somewhere – a “travel only” price may often be available.
